Frequently Asked Questions (FAQs)
Click on any question below to expand the details.
1. Shipping & Delivery
What shipping options, costs, and delivery times do you offer?
We offer two shipping choices at checkout:
• Free Standard Shipping ($0.00): Handling Time: 5–10 Business Days (Monday to Friday) | Transit Time: 3–5 Business Days | Total Estimated Delivery: 8–15 Business Days.
• Expedited Shipping ($35.00): Handling Time: 1–2 Business Days (Monday to Friday) | Transit Time: 2–3 Business Days | Total Estimated Delivery: 3–5 Business Days.
• Free Standard Shipping ($0.00): Handling Time: 5–10 Business Days (Monday to Friday) | Transit Time: 3–5 Business Days | Total Estimated Delivery: 8–15 Business Days.
• Expedited Shipping ($35.00): Handling Time: 1–2 Business Days (Monday to Friday) | Transit Time: 2–3 Business Days | Total Estimated Delivery: 3–5 Business Days.
What is your daily order cut-off time and processing schedule?
Our Order Cut-Off Time is 5:00 PM (EST) – Eastern Standard Time. Orders received before 5:00 PM EST begin processing the same business day. Orders placed after 5:00 PM EST or on Weekends/Holidays are processed on the next business day.
Which express couriers do you use and do you ship to P.O. Boxes?
We partner exclusively with global courier services including FedEx, DHL, and UPS for direct fulfillment. Please note that we do not deliver to P.O. Boxes or APO/FPO addresses.
How can I track my shipment?
Upon ordering, you will receive an instant order confirmation email with your invoice details. Once dispatched, a notification email containing your tracking number and expected delivery date will be sent. You can also track your shipment live on our official “Track Your Order” page.
What happens if my shipment is delayed or damaged upon arrival?
• Delivery Delays: If delayed beyond estimated timelines, contact us immediately. We coordinate directly with FedEx/DHL/UPS to trace your parcel or issue a prompt replacement.
• Damaged Packages: In the rare event your item arrives damaged, email clear photos of the damaged product and packaging within 48 hours of receipt to support@jacketstars.com.
• Damaged Packages: In the rare event your item arrives damaged, email clear photos of the damaged product and packaging within 48 hours of receipt to support@jacketstars.com.
Can I change my delivery address after placing an order?
We cannot change delivery addresses once an order is in transit. If you need to modify your address, please contact support within 24 hours of placing your order at support@jacketstars.com.
2. Payments & Security
What payment methods do you accept?
For your security and convenience, JacketStars accepts PayPal, Apple Pay, Google Pay, and all major credit cards including Visa, Mastercard, and American Express.
Is my payment information secure?
Yes. Our checkout utilizes SSL 256-bit encryption to protect your privacy and guarantee data security. Payment credentials are encrypted and never saved on our servers.
3. Orders & Cancellations
What is your Order Cancellation Policy?
• Within 24 Hours: 100% Full Refund with zero cancellation charges.
• After Dispatch: Orders cannot be canceled once shipped. Please initiate a standard return upon delivery.
• After Dispatch: Orders cannot be canceled once shipped. Please initiate a standard return upon delivery.
4. Returns & Refunds
What is your Return & Exchange timeframe and eligibility?
We offer a 30-Day Return & Exchange Guarantee from the date of package delivery. Items must be unused, unworn outside, unwashed, and free from any damage, stains, or alterations, with original product tags and packaging intact.
Who pays for return shipping, and are there restocking fees?
• Restocking Fee: We charge a $0.00 Restocking Fee (NO FEE) for all returns.
• Customer Preference / Size Change: Return postage is the customer’s responsibility.
• Defective / Damaged Item Shipped: Return shipping is FREE (100% merchant covered via prepaid return label).
• Customer Preference / Size Change: Return postage is the customer’s responsibility.
• Defective / Damaged Item Shipped: Return shipping is FREE (100% merchant covered via prepaid return label).
How long does inspection and refund processing take?
Once your return parcel is delivered to our return address, it will be inspected by our quality assurance team within 2-4 business days. If approved, your refund will be processed back to your original payment method within 3 business days.
Customer Support Center
If you need further assistance with your order, returns, or product details, contact us:
Brand Name: JacketStars
Address: 10 Parkwood Dr Apt A, South Amboy, New Jersey, 08879, United States
Email: support@jacketstars.com
Phone: +1 732-406-5919
Customer Support Hours: Monday to Friday: 9:00 AM – 5:00 PM