Return and Refund Policy

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Return and Refund Policy

Last Updated: September 7, 2026

At JacketStars, we want you to be completely satisfied with your purchase. We offer a transparent, straightforward 30-Day Return & Refund Policy on all outerwear products.

30-Day Return Window

You have 30 days from the date of package delivery to request a return or size exchange.

To be eligible for a return:

  • The item must be unused, unworn, unwashed, and in the same original condition that you received it.

  • All original tags, packaging, and measurement labels must be attached.

  • Proof of purchase (order number or email receipt) is required.

Damaged, Defective, or Incorrect Items

Please inspect your order immediately upon reception. If you receive a damaged, defective, or incorrect item, please notify us within 48 hours of delivery at support@jacketstars.com with photos of the item and packaging.

  • For damaged, defective, or incorrect shipments sent by us, JacketStars will cover all shipping costs to send you a brand-new replacement at no additional charge.

Return Shipping Fees & Restocking Fees

  • Restocking Fee: We charge $0.00 Restocking Fee. There are no hidden fees or handling deductions on eligible returns.

  • Return Shipping Costs: For standard size exchanges or general returns (e.g., changed mind or selected incorrect size), customers are responsible for paying the return shipping label fees to send the parcel back to our facility.

Non-Returnable Items

Certain items are not eligible for return or refund due to hygiene and standard store policies:

  • Items that show obvious signs of use, wear, alterings, or customer-induced damage.

  • Items returned after the 30-day return window has passed.

Refund Processing Timeline

Once your return parcel is delivered to our return address and inspected by our quality assurance team:

  • We will send you an email notification confirming receipt and approval status of your refund.

  • If approved, your refund will be processed back to your original payment method (Visa, Mastercard, American Express, PayPal, Apple Pay, Google Pay) within 3 business days.

Return Address:

All authorized returns must be shipped to our US location:
Address: 10 Parkwood Dr Apt A, South Amboy, NJ 08879, United States
Phone: +1 732-406-5919

How to Initiate a Return

To begin a return or size exchange, please follow these steps:

  • Email our support team at support@jacketstars.com with your Order Number and the reason for the return.
  • Our team will review your request and provide you with return instructions and the physical return address.
  • Pack the item securely in its original packaging and ship it using a trackable shipping courier.

Contact And Info:

Brand Name: JacketStars

Address: 10 Parkwood Dr Apt A, South Amboy, New Jersey, 08879, United States

Email: support@jacketstars.com

Phone: +1 732-406-5919

Customer Support Hours: Monday to Friday: 9:00 AM – 5:00 PM