Return and Rufund Policy

At JacketStars (operated by Global Prime Collections LLC), customer satisfaction is our top priority. We strive to provide quality outerwear. If you are not completely satisfied with your purchase, fit, or if your item arrives defective, we offer a hassle-free 30-Day Return & Exchange Window from the date of delivery.

Return Conditions & Eligibility

To be eligible for a return or exchange, items must meet the following criteria:

• Must be initiated within 30 calendar days from the delivery date.
• Must be unworn outside, unwashed, free from odors, stains, or alterations.
• Must include all original packaging and attached product tags.

This return policy does not affect the customer’s statutory consumer rights.

Return Shipping Costs & Restocking Fees

• Restocking Fee: We charge $0.00 / NO restocking fee on all returns or exchanges.
• Return Shipping Costs: For standard sizing preferences or customer remorse returns, the customer is responsible for shipping the item back to our designated return facility. If the return is due to a manufacturing defect or wrong item sent by us, we will cover the return shipping costs by providing a pre-paid return label.

How to Request a Return / Exchange

• Send an email to support@jacketstars.com with your Order Number and reason for return.
• If the item has a sizing disparity or defect, please attach clear images of the jacket for verification.
• Our customer support team will review your request within 24–48 hours and provide the return authorization label and warehouse instructions.

Order Cancellations

You can request to cancel your order within 24 hours of placement for a full (100%) refund to your original payment method. If an order has already entered the production or dispatch process after 24 hours, it cannot be canceled directly, but you may return it upon arrival under our standard 30-Day Return Policy.

Damaged or Defective Items

In the rare case that your item arrives damaged during transit, please notify us via email at support@jacketstars.com within 48 hours of delivery along with photos of the damaged package/item. We will immediately arrange a free replacement or full refund.

Refund Processing Time

Once your returned package is received at our facility:

• Inspection Time: It takes 4 business days for our quality team to inspect the item.
• Refund Issuance: Upon approval, your refund will be automatically processed back to your original payment method (Visa, Mastercard, American Express, Apple Pay, Google Pay, or PayPal).
• Processing Window: Refunds typically take 10 business days to reflect in your account, depending on your bank or payment provider.

Exchanges

We offer exchanges for eligible items that are damaged, defective, or incorrect. Exchanges for other reasons are subject to product availability and approval.