Shipping Policy

Last Updated: September 7, 2026

At JacketStars, our shipping policies are designed to provide complete transparency, clear expectations, and a reliable delivery experience. This policy applies to all domestic orders placed across the United States.

All orders are processed and dispatched from our warehouse in the United States.

Shipping Options, Rates & Delivery Timelines

We offer two distinct shipping methods to accommodate your needs at checkout:

Free Standard Shipping (USA Domestic)

• Shipping Cost: Free ($0.00 USD on all orders).

• Handling & Processing Time: 5–10 business days (Monday to Friday).

• Transit Time: 3–5 business days (Monday to Friday).

• Total Estimated Delivery Window: 8–15 business days.

Expedited Shipping

• Shipping Cost: Flat Rate $35.00 USD (selectable at checkout).

• Handling & Processing Time: 1–2 business days (Monday to Friday).

• Transit Time: 2–3 business days (Monday to Friday).

• Total Estimated Delivery Window: 3–5 business days.

Order Cut-Off Time

• Daily Order Cut-Off Time: 05:00 PM (EST – Eastern Standard Time).

• Orders placed after 05:00 PM EST or on weekends/holidays will begin processing on the following business day.

Shipping Methods & Order Tracking

All orders are shipped using top-tier, reliable courier partners including DHL, FedEx, and UPS.

As soon as your package is dispatched, an automated email notification containing your Tracking Number and direct carrier link will be sent to your registered email address so you can monitor your package in real-time.

Address Changes & Order Cancellations

• Change of Address: If you need to modify your shipping address, please contact us at support@jacketstars.com within 24 hours of placing your order. Once a package has been dispatched or is in transit, the delivery address cannot be altered.

• Cancellations: We accept order cancellations free of charge before the item has entered processing or dispatch. If your order has already shipped, please refer to our Return & Refund Policy upon delivery.

PO Box, APO, and FPO Restrictions

Due to courier size constraints and signature verification requirements for high-value leather outerwear, we do not ship to PO Boxes, APO, or FPO military addresses. Please provide a physical residential or commercial address at checkout to ensure seamless delivery.

Parcels Damaged or Lost in Transit

If you receive a package that appears visibly damaged by the courier, please reject the delivery if possible and notify our support team immediately. If a parcel is delivered damaged while you are not present, please contact us within 3 days of delivery with photos of the package so we can issue a replacement.

Customer Support

We prioritize addressing your inquiries promptly and are committed to resolving your concerns with dedication and care. For any shipping questions or tracking assistance, please reach out directly to our support team:

Brand Name: JacketStars

Learn More: Read about our brand values and commitment on our About Us page, or check how we safeguard your checkout data in our Privacy Policy.

Enjoy a smooth, transparent, and reliable shipping process with JacketStars.